Frequently Asked Questions (FAQs)
Welcome to the booksprig Help Center! We’ve gathered answers to our community’s most common questions here. Our goal is to make your experience as clear and enjoyable as finding your next favorite read.
If you don’t find your answer below, please feel free to reach out to our team.
About booksprig & Our Collection
1. What is booksprig?
What makes you different?
booksprig is a new, independent online bookstore for modern readers. We are a registered US company (We Mako Books LLC) with a passion for curation. What makes us different is our focus on a hand-picked collection of books and a commitment to personal, transparent service. You can read our full story on our About Us page.
2. How do you select your books?
Every book on our site is thoughtfully chosen by our team of passionate readers. We look for fresh voices, compelling stories, and beautiful editions that we believe our community will love and cherish.
3. Are the books you sell new?
Yes, all books sold on booksprig are brand-new copies sourced from official publishers and distributors.
Shipping & Orders
4. Where do your books ship from?
All of our books are shipped directly by our team from our fulfillment location in the United States.
5. How long will it take to get my order?
Your total estimated delivery time is 7-11 business days. This includes 2-4 business days for our team to carefully process and package your order from our in-stock collection, plus 5-7 business days for USPS shipping. For more details, see our Shipping Policy.
6. How can I track my order?
Absolutely. Once your order is on its way, you will receive a shipping confirmation email that includes your USPS tracking number.
Returns & Support
7. What is your return policy?
We offer a 30-day return window for eligible books. We’ve designed the process to be as simple and fair as possible. You can review the full, step-by-step guide on our Refund and Returns Policy page.
8. What should I do if my book arrives damaged?
We’re so sorry if your book arrived in less-than-perfect condition! Please contact our support team within 7 days with your order number and a few clear photos of the issue. We will personally work with you to arrange for a replacement or a full refund.
9. How can I contact you?
The best way to reach us is by emailing our team at [email protected]. We are committed to responding within one business day.
Company Name: We Mako Books LLC
Company Number: B20250232047
Address: 1537 S Westgate Ave Apt 1, Los Angeles, CA 90025, United States
Email: [email protected]
Phone: +1 (602) 437-5550
Contact Form: Click here
Hours: Monday – Friday, 8:00 AM to 6:00 PM (Pacific Time, PT)
Response Time: We strive to get back to all inquiries within one business day, ensuring you receive the support you need promptly.